Warranty

5 YEAR WARRANTY

Loft Home warrants that our products are free from defective materials and have satisfactory workmanship. This period varies from product to product, and commences from the date of delivery. These periods are defined in the table below.

During the warranty period, if a product is deemed defective due to a manufacturing defect, Loft Home will repair or replace the defective part(s) at our discretion. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal use, wear and tear or a natural characteristic of the material used.

For materials like Solid wood / Stone / Genuine Leather / Hand Crafted etc, any natural flaws, cracks, tree scars, minor scratch, and leahter scars found are not considered manufacturing defects.

CLAIM PROCEDURE

Any claims will have to be emailed/WhatsApp to your respective sales person with attached with photos of defects, and order number.

Billy: Billy@lofthome.com / 9776 5503

Max: Max@lofthome.com / 9616 9354

Felicia: Felicia@lofthome.com / 9896 9305

LIMITATIONS & EXCEPTIONS

  • Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your Loft Home furniture is damaged by using detergents, abrasives or other harsh cleaning agents.
  • This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.
  • This warranty does not apply to a product that is used outdoors, unless specifically stated otherwise.
  • Any product modification done by consumer or other parties will void this Warranty.
  • This Warranty does not cover items marked as ‘Promotion’ or any form of Display items at the time of purchase.
  • This Warranty does not cover items not purchased directly from Loft Home.
  • Loft Home reserves the final decision on all issues relating to complaints regarding defects, either of workmanship or materials. Any decision to repair or have part(s) replaced shall be made at Loft Home’s sole discretion.
  • Any item repaired or replaced under this limited Warranty will be covered by a limited Warranty for the remainder of the original warranty period only.
  • In respect of manufacturing defects detected within the warranty period, this warranty covers the cost of material components, replacement parts, labour and transportation charges.
  • In respect of manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) are to be covered by the Purchaser.

Warranty Period

Loft Home ensures that all of its products are of the highest quality, which is why we offer:

Type Warranty Coverage
Sofas, Armchairs, and Ottomans

Frame structure: 5 Year Limited Warranty

Genuine leather: 10 Year Limited Warranty

Soft furnishings: Foam, fibre fillings, feathers, fabric covers, stitching, faux leather: 1 Year Limited Warranty

Other components such as: zips, fasteners, springs, suspension, legs, and movable mechanisms: 1 Year Limited Warranty
Dining Tables, Dining Chairs, Dining Benchs, Bar Tables, Bar Chairs, Cabinets 5 Year Limited Warranty

Coffee Tables, TV Consoles, Side Tables, Shelves, Dressing Tables

 5 Year Limited Warranty
Bed Frames

Frame structure: 5 Year Limited Warranty

Genuine leather: 10 Year Limited Warranty
Mattress Lifetime Limited Warranty except:
  • Mattress material (including stains, burns, pilling)
  • Normal wear and tear
  • New mattress smell
  • Density of mattress (too hard/soft)

Study Desk, Study Chair 

 5 Year Limited Warranty
Study Accessories  1 Year Limited Warranty
Rugs 5 Year Limited Warranty
Electrical Parts of any furniture  1 Year Limited Warranty