Copy of Delivery Terms
Delivery Information
We take pride in delivering your items in good condition and with care. To minimise delivery issues, we conduct multiple checks across the fulfilment process:
- Before dispatch: Packaging and condition check at the point of dispatch.
- Upon arrival in Singapore: Warehouse check before scheduling local delivery.
- At delivery: Final inspection by the customer upon receiving the items.
After you place an order, we may contact you via WhatsApp, phone, or email to confirm order details and share the estimated lead time. Once your items are ready for delivery, our team will arrange a delivery date with you.
Important: Please ensure the items can fit through doorways, staircases, corridors, and lifts before ordering. Product dimensions are available on each product page.
Delivery Lead Time
Delivery lead time depends on whether the item is available in our Singapore warehouse or requires procurement.
- In-stock items: Typically delivered within 4–5 working days after order confirmation.
- Items requiring procurement: Typically 15–30 working days.
- Selected genuine leather items: Typically 30–45 working days.
All lead times are estimates and may be affected by factors beyond our control (e.g. freight delays, port congestion, adverse weather, public health events, or other unforeseen circumstances). We will keep you updated where possible.
Bulky Item Two-Person Delivery
For furniture deliveries, we use specialised delivery partners who provide a two-person delivery service for safe handling.
This service (for furniture items only) typically includes delivery into your room of choice, unpacking, assembly, and removal of packaging materials.
This service does not apply to accessories and homeware items (such as mirrors and lighting). It also does not include wall/ceiling drilling for installations that require such works.
Delivery Charges
We currently deliver within Singapore only. Delivery charges cover order handling, packaging, and local delivery.
Free delivery applies to orders of $500 and above (inclusive of delivery into your room of choice and furniture assembly, where applicable).
| Order Total Value | Delivery Fee |
| $0.00 – $499.99 | $50.00 |
| $500 and above | $0 |
MULTIPLE DELIVERIES FOR ONE ORDER
Items may arrive at different times due to different production schedules and manufacturers. If you request to split one order into multiple delivery trips, an additional delivery fee may apply.
For each delivery trip, a $50 delivery fee applies if the total value delivered in that trip is below $500.
Add-On Service and Charges
a) Carry-up Service
Carry-up Service is required for delivery to locations above ground floor without direct, unobstructed lift access (including any stairs within apartments or landed properties).
- Stairs within landed properties and HDB maisonettes
- Walk-up apartments with no direct lift access
- Lift doorways that are too narrow for the item
Carry-up Service is charged at $10 per item (up to 80kg) per non-lift-accessible level. For items above 80kg, please check with our team for service availability and charges.
You may request Carry-up Service during checkout (order notes) or when we contact you to schedule delivery.
Note: Carry-up Service is available for furniture items only.
b) Disposal Service
We provide disposal service on a 1-for-1 replacement basis (same product category). Disposal rates may vary depending on size and weight.
| Item to Dispose | Charge |
| 1 Pair of Dining Chairs / Bar Chairs | $10 |
| Dining Bench | $10 |
| Side Table | $10 |
| Armchair / Ottoman | $10 |
| Office Chair / Rug | $10 |
| Dining Table / Bar Table / Study Desk | $20 |
| TV Console | $20 |
| Coffee Table | $20 |
| 2 or 3 Seater Sofa | $20 |
| Mattress | $20 |
| 4 Seater / L-shape Sofa | $30 |
| Sofa Bed | $30 |
| Bookshelf / Shelf / Dresser / Sideboard | $30 |
| Bed Frame | $30 |
| Wardrobe | $30 |
You may request disposal service during checkout (order notes) or when we contact you to schedule delivery. If you need to add it later, please contact us as soon as possible.
Loft Home reserves the right to refuse disposal in situations including but not limited to: item cannot fit into lift, pest infestation, item exceeds 80kg, or last-minute requests made during delivery.
Note: For HDB estates, Town Councils may provide disposal services. Please check with your respective Town Council.
Delivery Restrictions, Access and Refusal
Customers are responsible for ensuring reasonable and safe access to the delivery location, including measurement checks for fit through doorways, corridors, staircases, and lifts.
Loft Home reserves the right to refuse or cancel a delivery (or any add-on service) if access is unsafe, obstructed, or hazardous, or if the service cannot be safely performed.
If delivery is refused or cancelled due to access issues, building restrictions, or hazardous conditions, any applicable delivery fees, restocking fees, and related charges may apply. For order cancellation details, please refer to our Sales and Refunds page.
Receiving Items and Reporting Issues
Upon delivery, the customer (or an authorised representative) must inspect the items and surrounding area before our delivery team leaves. Any visible damage or issues should be reported immediately and recorded on the delivery order where applicable.
After acceptance/sign-off, Loft Home reserves the right to reject claims for issues reported after the delivery has been completed.
If an item is damaged, please contact your sales representative and provide clear photos/videos and a description of the issue. We aim to respond within 2 business days. Incomplete information may result in delays.
Incorrect Address / Not Present / Building Restrictions
- Incorrect delivery address: Unsuccessful deliveries may be returned and rescheduled with a $50 fee.
- Not present to receive delivery: For items requiring assembly or bulky items, delivery may be returned and rescheduled with a $50 fee.
- Building restrictions or refusal of entry: If building management denies access (e.g. forms, deposits, cut-off times, parking/height limits), delivery will be rescheduled with a $50 fee.
Please check with your building management in advance for any delivery requirements (e.g. booking, forms, deposits, lift padding, delivery cut-off times).
Rescheduling of Delivery
Rescheduling is free with at least 3 business days’ notice (Monday–Friday, excluding public holidays), subject to delivery slot availability.
Rescheduling made with less than 3 business days’ notice will incur a $50 rescheduling fee.
Delays and Delivery Time Slots
Delivery may be delayed due to unforeseen circumstances. Where delays occur, Loft Home reserves the right to reschedule delivery subject to slot availability.
Delivery time slots may be provided as a guide but cannot be guaranteed.
Loft Home shall not be held liable for any loss or expenses (direct or indirect) arising from delivery delays.
Free Storage
Loft Home provides up to 100 days of free storage from the estimated delivery date.
After the free storage period, storage charges apply at 5% of the item value per month, subject to GST.
