Delivery Terms
Delivery Information
We take pride in delivering your items in good condition and with care. All items are packaged for safe transit and handled by trained professionals.
To minimise delivery issues, we conduct checks across the fulfilment process:
- Before dispatch: Packaging and condition check at the point of dispatch.
- Upon arrival in Singapore: Warehouse inspection before scheduling local delivery.
- At delivery: Final inspection by the customer upon receiving the items.
After place an order, our team may contact you via email & WhatsApp to confirm your order details and provide an estimated delivery timeline. Once your items are ready for delivery, a delivery booking link will be sent via email and WhatsApp, allowing you to select your preferred delivery date, subject to availability.
Customer responsibility (fit & access): Please ensure the items can fit through doorways, corridors, staircases, and lifts before ordering. Product dimensions are available on each product page. Loft Home will not be responsible for any issues arising from mismeasurement or insufficient access.
Website updates: We may update this Delivery Terms page from time to time to reflect operational changes. The version in effect at the time of your order will apply.
Delivery Lead Time
Delivery lead times depend on stock availability and procurement:
- In-stock items (Singapore warehouse): Typically 3–5 working days after order confirmation.
- Items requiring procurement: Typically 15–30 working days.
- Selected genuine leather items: Typically 30–45 working days.
Please note that actual delivery timelines may vary by product and period. The most up-to-date estimated delivery date can be found on each product’s detail page at the time of purchase.
All lead times are estimates and may be affected by factors beyond Loft Home’s control (e.g. freight delays, port congestion, adverse weather, public health events, or other unforeseen circumstances). We will keep you updated where reasonably possible.
You may track your order status via your Loft Home account or through our customer support team.
Types of Delivery
Delivery type depends on the item category:
- Bulky Two-Person Delivery(Big Furniture): Two-person delivery with room placement, unpacking, and assembly (where applicable).
- Parcel Delivery (Accessories & Small Furniture): Parcel deliveries are made to your doorstep only. Unpacking, assembly, installation, and in-room placement are not included.
Bulky Item Two-Person Delivery
For bulky furniture items, delivery is handled by Loft Home’s own lorry fleet and trained two-person delivery team to ensure safe handling and proper installation, especially for items requiring complex assembly.
This service (for furniture items only) typically includes delivery into your room of choice, unpacking, assembly, and removal of packaging materials.
This service does not apply to accessories and homeware items (such as mirrors and lighting). It also does not include wall/ceiling drilling or works that require specialised tools or contractor services.
Delivery Time Slots
Delivery time slots are not selectable, as they depend on your location and our delivery routes. You'll receive the delivery arrival time range via Email and SMS at least 2 days prior.
Delivery time slots may be provided as a guide, but cannot be guaranteed.
While we do our best to deliver on time, delivery schedules may be affected by circumstances beyond Loft Home’s control once the order leaves our warehouse. Loft Home cannot be held liable for delivery delays. We will, however, work with you to ensure a smooth delivery process.
Delivery Charges
We currently deliver within Singapore only. Delivery charges cover order handling, packaging, and local delivery.
Free delivery applies to orders of $500 and above (inclusive of delivery into your room of choice and furniture assembly, where applicable).
| Order Total Value | Delivery Fee |
| $0.00 – $499.99 | $50.00 |
| $500 and above | Free |
Multiple Deliveries for One Order
Items may arrive at different times due to different production schedules and manufacturers. If you request to split one order into multiple delivery trips, an additional delivery fee may apply.
For each delivery trip, a $50 delivery fee applies if the total value delivered in that trip is below $500.
Add-On Services and Charges
a) Carry-up Service
Carry-up Service is required for delivery to locations above ground floor without direct, unobstructed lift access (including any stairs within apartments or landed properties).
- Stairs within landed properties and HDB maisonettes
- Walk-up apartments with no direct lift access
- Lift doorways that are too narrow for the item
Carry-up Service is charged at $10 per item (up to 80kg) per non-lift-accessible level. For items above 80kg, please check with our team for service availability and charges.
If on-site conditions differ from what was provided (e.g. unexpected stairs, obstructions, narrow access), our team may assess whether carry-up can be performed safely on the spot or if delivery needs to be rescheduled. Additional charges may apply where applicable.
Note: Carry-up Service is available for furniture items only.
b) Disposal Service
We provide disposal service on a 1-for-1 replacement basis (same product category). Disposal rates may vary depending on size and weight.
| Item to Dispose | Charge |
| 1 Pair of Dining Chairs / Bar Chairs | $20 |
| Dining Bench | $20 |
| Side Table | $20 |
| Armchair / Ottoman | $20 |
| Office Chair / Rug | $20 |
| Dining Table / Bar Table / Study Desk | $20 |
| TV Console | $20 |
| Coffee Table | $20 |
| 2 or 3 Seater Sofa | $40 |
| Mattress | $40 |
| 4 Seater / L-shape Sofa | $40 |
| Sofa Bed | $40 |
| Bookshelf / Shelf / Dresser / Sideboard | $40 |
| Bed Frame | $40 |
| Storage / Bunked Bed Frame | $80 |
| Wardrobe | $80 |
You may request disposal service at any of the following points:
- Checkout: Add your request in the order notes.
- Delivery scheduling: When your order is ready, we will send a delivery booking link via email and WhatsApp. You may select your delivery date/time and add disposal service.
- At delivery: You may request disposal directly from our delivery team during the delivery.
Loft Home reserves the right to refuse disposal in situations including but not limited to: item cannot fit into lift, pest infestation, item exceeds 80kg.
Note: For HDB estates, Town Councils may provide disposal services. Please check with your respective Town Council.
Delivery Restrictions
Customers are responsible for ensuring reasonable and safe access to the delivery location, including measurement checks for fit through doorways, corridors, staircases, and lifts.
Loft Home reserves the right to refuse or cancel a delivery (or any add-on service) if access is unsafe, obstructed, restricted by building management, or hazardous, or if the service cannot be safely performed.
If an order is cancelled as a result of a refused delivery, including but not limited to access issues, building restrictions, or hazardous conditions, any applicable delivery fees, rescheduling fees, restocking fees, and other related charges that have already been incurred will be non-refundable. For order cancellation details, please refer to our Sales and Refunds page.
Receiving Items
Upon delivery, the customer (or an authorised representative) must inspect the items and surrounding area before our delivery team leaves. Any visible damage or issues should be reported immediately and recorded where applicable.
Once delivery is accepted / DO is sign-off, Loft Home reserves the right to reject claims reported thereafter.
If an item is damaged, please email support@lofthome.com with a brief description and clear photos or videos of the issue. We aim to respond within 2 business days. Incomplete information may result in delays.
Failed Delivery
- Incorrect delivery address: Unsuccessful deliveries may be returned and rescheduled with a $50 fee.
- Not present to receive delivery: For bulky items or items requiring assembly, delivery may be returned and rescheduled with a $50 fee.
- Building restrictions or refusal of entry: If building management denies access (e.g. forms, deposits, cut-off times, parking/height limits), delivery will be rescheduled with a $50 fee.
Please check with your building management in advance for any delivery requirements (e.g. booking, forms, deposits, lift padding, delivery cut-off times). Loft Home is not responsible for delays or costs arising from unfulfilled building requirements.
Rescheduling of Delivery
Rescheduling is free with at least 3 business days notice (Monday–Friday, excluding public holidays), subject to delivery slot availability.
Rescheduling made with less than 3 business days’ notice will incur a $50 rescheduling fee.
Free Storage
Loft Home provides up to 100 days of free storage from the estimated delivery date.
After the free storage period, storage charges apply at 5% of the item value per month, subject to GST.
