Delivery Terms
DELIVERY INFORMATION
We take pride in our products, and we do all we can to ensure they will reach to your home on time and in perfect condition.
We will do three times quality check throughout the entire delivery process. Before your order is dispatched from the factory, we will conduct the first quality check and ensure proper packaging for safe shipment. Upon arrival at our Singapore warehouse, we will open the product boxes, perform the second quality check, and then contact you to make delivery arrangements. Our professional delivery team will take care of your last-mile local delivery and installation. The third quality check will be carried out by you in your lovely home.
We aim to provide impeccable service to our customers. A specific salesperson will be assigned to your order, ensuring that there is always a person from us you can reach out to anytime.
After placing an order, a specific salesperson from Loft Home will contact you within 1-2 working days via WhatsApp or email to confirm your order details and provide you with the estimated time of arrival (ETA). During the shipment period, if any questions suddenly come out to your mind, we are here 24/7, ready to assist you. Once your order is ready for delivery, your specific salesperson will notify you and help schedule your delivery on the date that suits you best. After the delivery, you can still reach out to your specific salesperson for any after-sale service or warranty claims.
Note: Please make sure to verify that your items can fit through doors, staircases, and lifts before placing your order. You can find all product dimensions on their respective product pages.
DELIVERY LEAD TIME
Upon successful placement and confirmation of your order, you have agreed to the following terms regarding product delivery:
For products that are ready in stock, the standard delivery lead time is 4-5 working days. However, for products that are not immediately available in Loft Home's Singapore Warehouse, a procurement process will be initiated. The estimated processing lead time for normal item is approximately 4-8 weeks, while some genuine leather products will take approximately 8-12 weeks.
It is important to note that this estimated lead time is subject to potential adjustments due to a range of external factors that are beyond our control. These factors include, but are not limited to, potential delays in freight transportation, unpredictable weather conditions, global pandemics, and other unforeseen circumstances that may impact the delivery schedule.
Loft Home is committed to ensuring transparency and communication throughout the order fulfillment process. If you need further clarification or assistance, please don't hesitate to contact our dedicated customer service team.
BULKY ITEM TWO-PERSON DELIVERY
For furniture items, we rely on specialized furniture delivery partners who offer a two-person local delivery service, ensuring the utmost care for your delivery experience.
This delivery service is exclusively for furniture items and encompasses tasks such as moving items to the room of your choice, unpacking, assembly, installation, and removal of any packaging materials. Please note that this service does not extend to accessories and homeware items, such as mirrors and lighting. Additionally, it does not include wall/ceiling drilling for product installation that requires such services.
When it comes to large two-person deliveries, the Loft Home team will contact you through email, WhatsApp, or phone to arrange a suitable delivery date. If you need to reschedule your delivery date, you can do so free of charge up to 3 business days before the originally scheduled delivery date. Rescheduling within 3 business days of the originally scheduled date will incur a $50 rescheduling fee.
DELIVERY CHARGES
Our delivery charges are designed to encompass the processing of your order, the handling and packaging of products, as well as the delivery to you.
We provide free delivery for orders over $500 and above and this includes delivery into your room of choice, as well as full assembly of furniture.
Please refer to the delivery charges for orders below $500.
We currently deliver within Singapore only.
| Order Total Value | Delivery Fees |
| $0.00 - $499.99 | $50.00 |
| $500 and above | 0 |
MULTIPLE DELIVERIES FOR ONE ORDER
| Total Value Per Trip | Delivery Fees |
| $0.00 - $499.99 | $50.00 |
| $500 and above | 0 |
Our items are produced by several manufacturers. Therefore, they will arrive at our distribution centre at different times. If you would like your items to be separated into multiple delivery trips, note that an additional delivery fee of $50 will apply if items for each delivery/shipment are less than $500 in value.
ADD-ON SERVICES & CHARGES
a) Carry-up Service
Carry-up Service is required for delivering to any location above the ground floor without direct, unobstructed lift access. This includes carrying furniture up any flight of stairs within apartments or landed property.
Some common scenarios include:
- Stairs within landed properties and HDB maisonette
- Walk-up apartments with no direct lift access
- Lift doorways that are too narrow for the furniture to fit through
Carry-up service is charged at $10/item (up to 80kg), for every non-lift accessible level. For items weighing more than 80kg, you may check with respective sales for availability of service and charges.
You may arrange for carry-up service at any of the following points of your purchase:
- During checkout: You may include in the note section during checkout.
- During scheduling of delivery: When your order is ready for delivery, you will be contacted by Loft Home's sales representative to arrange for delivery during which you may update your requirement of the service.
If you require a carry-up service but have not arranged for it at any of the steps above, please get in touch with us immediately via email/phone/WhatsApp.
Note: Carry-up service is required and available exclusively only for furniture items only.
b) Disposal Service
We provide disposal service only for your old furniture that Loft Home will replace. This service only applies to 1-for-1 items in the same product category. (i.e. the delivery of your new sofa and the disposal of your old sofa)
Disposal Service rates are as follows:
| Item to be Dispose | Charges |
| 1 Pair of Dining Chairs / Bar Chairs | $10 |
| Dining Bench | $10 |
| Side Table | $10 |
| Armchair / Ottoman | $10 |
| Office Chair / Rug | $10 |
| Dining Table / Bar Table / Study Desk | $20 |
| TV Console | $20 |
| Coffee Table | $20 |
| 2 or 3 Seater Sofa | $20 |
| Mattress | $20 |
| 4 Seater / L-shape Sofa | $30 |
| Sofa Bed | $30 |
| Bookshelf / Shelf / Dresser / Sideboard | $30 |
| Bed Frame | $30 |
| Wardrobe | $30 |
*Prices may vary depending on the size and weight of the item.
You may arrange for disposal services at any of the following points:
- During checkout: You may include in the note section during checkout.
- During scheduling of delivery: When your order is ready for delivery, you will be contacted by Loft Home's sales representative to arrange for delivery during which you may update your requirement of the service.
If you require a disposal service but have not arranged for it at any of the steps above, please get in touch with your Sales Representative immediately via WhatsApp.
Loft Home reserves the right to refuse disposal of items in the following situations:
- Item cannot fit into the lift
- Item is infested with termites, bed bugs or any other living organisms
- Item exceeds 80kg in weight
- It is a last-minute request made during the delivery of your item
Note: For customers residing in HDB estates, the Town Council provides disposal service for all residents. For more information, kindly contact your respective town council.
RIGHTS TO REFUSE OR CANCELLATION OF DELIVERY DUE TO HAZARDOUS SITUATIONS
We agree to deliver goods to you with the understanding that reasonable access is available. Your responsibility to check the measurements is required to ensure your items will fit through the doorways or passageways leading to your delivery location. Loft Home will not be held responsible for any misfit of measurements.
Loft Home reserves the right to refuse and/or cancel any delivery or fulfilment of any add-on service in any of the following situations:
- If reasonable access is unavailable or becomes hazardous (i.e. items prone to damage on narrow stairway, obstruction of passageway)
- If a carry-up service or disposal service is required and the item exceeds 80kg. In such cases, you have the option to self-carry the item. However, Loft Home will not be held liable for any damages to the product or any injuries sustained during the process.
In the event that the delivery of your items or the fulfilment of any add-on service is cancelled, all items returned to us will be restocked and you will be refunded the value of your order, minus the delivery fee, restocking fee and other applicable charges. For more information on changing or canceling your order, please refer to our Sales and Refunds page.
RECEIVING ITEMS
Upon delivery, the customer or the 3rd party appointed by the customer for sign-off shall inspect the item(s) and the its surroundings carefully before our delivery team leaves the premises. Any damages detected should be reported immediately to the delivery team who will note it down on the delivery order. Upon signing the acceptance of the delivery order, you have agreed that the conditions of goods and its surroundings are within an acceptable level. Any discrepancies reported will not be accepted and Loft Home reserves all rights to reject any claims that are incurred after the delivery of your items.
If the item is damaged, please Email/WhatsApp your respective sales representative and provide a detailed description of the fault with accompanied photos/videos reflecting the damages. We will aim to provide a response within 2 business days. Please do note that insufficient information on the issues/defects may result in delays to our customer service team providing a reasonable resolution.
Loft Home reserves the right in its absolute discretion to determine whether the item's part has failed due to a manufacturing defect or natural flaw. Such replacement or repair is offered by Loft Home at its sole discretion. All replacement or repair of the item(s) will depend on the next available schedule, and Loft Home shall not be held liable for any consequences (whether direct or indirect) caused by the delay in the delivery of the replacement item. No such delay shall entitle the customer to treat this agreement as being repudiated by Loft Home or to any comparison.
INCORRECT DELIVERY ADDRESS
All unsuccessful delivery orders will be returned to our warehouse and restocked. We will contact you to re-arrange for the next available delivery slot to the correct delivery address with a rescheduling fee of $50.
RESCHEDULING OF DELIVERY
Customers may reschedule the delivery with no additional charges with a minimum notice of 3 business days in advance (Monday - Friday, 10am - 8pm, excluding Public Holidays) before the delivery date (subjected to the availability of delivery slots). For re-scheduling of delivery within 1 business days before agreed delivery date, Loft Home will charge a rescheduling fee of $50.
NOT PRESENT TO RECEIVE DELIVERY
If you are not present to receive your scheduled bulky two-person delivery at the date and time slot stated, you may instruct our delivery partner to leave the item at your door step for ready assembled items. Loft Home shall not be held liable for any damanges to items/missing items for the request.
For bulky items or items that required assembly, our delivery partner will return the items to our warehouse. The Loft Home team will then reschedule the delivery with a rescheduling fee of $50.
DELIVERY RESTRICTIONS OR REFUSAL OF ENTRY BY BUILDING MANAGEMENT
Some addresses have delivery restrictions. This is most common in condominiums, private apartments and offices located within the central business district (CBD). Please check with your building management if there are any delivery restrictions before confirming your delivery details with us, so that we can make the appropriate arrangements in advance.
Some common delivery restrictions include:
- Vehicular height limits
- Parking restrictions
- Cut-off time for deliveries
- Forms, deposits or lift padding required (note: our delivery team will not be able to assist with putting up lift padding)
- You are required to place any deposit to the building management for moving goods into their premises if necessary.
Should your building management reject the admittance of our delivery team, delivery will be rescheduled (please ensure permission is obtained by your building management for the new delivery date) with a rescheduling fee of $50.
DELAYED DELIVERY DUE TO UNFORESEEN CIRCUMSTANCES
a) In the event of delays in shipment due to unforeseen circumstances, Loft Home reserves the right to reschedule the delivery, subject to the availability of delivery slots.
b) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.
c) Loft Home shall not be held liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay of shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Loft Home or to any comparison.
d) If you wish to change the date of delivery, please inform us at least 3 business days in advance. This means, if your delivery is on a Wednesday, you will need to write in before the end of last Thursday, one day before the first business day, assuming that there are no public holidays.
FREE STORAGE
Loft Home will provide up to 100 days of free storage from the estimated delivery date. After the 100 days of free storage period, storage charges will be charged at 5% of the item value per month, subjected to GST. To request storage, please indicate a note in the Special Request section during checkout.
If your ordered products are made to order or requires procurement process, the lead time will be 4-8 weeks.
