Sales and Refunds

Thank you for shopping with Loft Home and for your interest in our furniture. We aim to make every experience with us a positive and rewarding one, because furnishing your home should be a joyful and fulfilling journey.

Please review the following Sales, Returns, and Refund Terms and Conditions, which apply to all transactions at Loft Home. By placing an order or making a purchase with us, you agree to be bound by these terms, together with Loft Home’s Delivery Terms, Warranty Terms, Privacy Policy, and Terms of Use.

30-Day No-Reason Return Policy

Every product at Loft Home is carefully curated, and we hope each purchase meets your expectations. However, we understand that a product may occasionally not be the right fit for your space. As such, we offer a 30-day no-reason return policy, subject to the conditions below.

Return requests must be submitted within 30 days from the date of receiving the item. To initiate a return, please contact our support team for assistance.

Return Conditions

• Only items in as-new condition are eligible for return. Items with scratches, stains, damage, signs of use, or modifications will not be accepted.
• Loft Home reserves the right to reject a return if the product has deteriorated due to misuse, improper handling, or failure to take reasonable care.
• Items must be returned in their original packaging or suitably protective alternative packaging.
• Customers are encouraged to photograph the item and the packaging condition prior to collection.

Non-Returnable Items

Returns, exchanges, or refunds are not applicable for the following items:

• Items labelled as Clearance Items or sold during Promotional Sales
• Display items
• Items requiring procurement, including Made-to-Order, Pre-Order, or Customised items
• Mattresses and rugs

Order Cancellation

Orders or individual items can be cancelled free of charge within 48 hours of the order being purchased.

For cancellation requests made after 48 hours:

• A 20% restocking fee will apply
• Any delivery fees already incurred are non-refundable

Restocking Fee

A restocking fee of 20% is calculated based on the sold price per line item (after discounts, if any). This fee covers logistics, handling, and administrative costs.

Orders with Discount Vouchers

If a discount voucher or coupon is applied and one or more items are cancelled or returned, the refund will be based on the final paid price after discount, apportioned across items according to their respective value.

Discount allocation is calculated as follows:

(Individual Item Price ÷ Total Order Value) × Discount Voucher Value = Individual Item Discount Value (SGD)

Discount vouchers will not be reissued or reinstated after cancellation. Remaining items will retain their originally apportioned discount, provided voucher conditions continue to be met.

Refund Calculation

Refund amounts are calculated as follows:

Order Value – Discount Value – Restocking Fee (20%) – Delivery Fee (S$50 per trip) = Refundable Amount (SGD)

Delivery fees are non-refundable once incurred. Restocking fees apply even if a return is made for the purpose of placing a new order.

Refund Formula (Example)

The example below illustrates how refunds are calculated. A customer placed an order with two line items and paid a final amount of $950 from an original order value of $1,000 after applying a $50 discount voucher.

Refund Method and Processing

The refundable amount will be issued as store credit to your Loft Home account, which you used to place the order. 

Refunds are processed only after returned items are collected, inspected, and found to comply with our "Return Conditions" and "Non-Returnable Items" policy above. Please allow up to 10 business days for processing after approval.

Loft Home reserves the sole right to determine the form and method of any refund, customers shall not have the right to request or require a specific refund method.

Prices, Payment and Tax

All prices displayed on our website are listed in Singapore Dollars (SGD). All prices shown by Loft Home are inclusive of Singapore GST unless stated otherwise.

We accept payment by Visa, MasterCard, Amex, Grab, Atome, Paynow, or any other payment methods available on our website checkout page. Full payment is required at the time of order placement.

Loft Home reserves the right to update prices, payment options, or applicable charges at any time without prior notice. In the event of any pricing or tax discrepancies, Loft Home reserves the right to make the necessary corrections in accordance with applicable regulations.

Order Confirmation

All orders placed on our website are subject to acceptance by Loft Home. We reserve the right to accept, decline, cancel, or limit any order at our discretion.

Full payment is required at the time of order. Loft Home is not obliged to process or fulfil any order until payment has been received in full.

A Tax Invoice will be sent to your email immediately after your order is successfully placed with full payment is received, setting out the items purchased, estimated lead times, and terms & notes. This Tax Invoice acknowledges the receipt of your order and constitutes final acceptance by Loft Home.

By placing an order with Loft Home, you agree to be bound by all the terms and notes and are responsible for reviewing and verifying all order details in our Tax Invoice. If you identify any error or discrepancy, or if you wish to amend or cancel the order, you are advised to reply to the Tax Invoice email within 48 hours to inform us.

Loft Home shall not be liable for any error, omission, or discrepancy arising from the customer’s failure to do so. Loft Home reserves the right to reject any request, claim, or dispute that is inconsistent with the confirmed order details or these terms and notes.

We will contact you via WhatsApp and Email after 48 hours, and will continue to follow up on your order status update and delivery arrangements from there. For privacy and security reasons, all communication will only be made through the contact information stated in the sales order.

48-Hour Free Changes

Any request to amend the order, including changing, adding, or removing items, or to cancel the entire order, must be made within 48 hours from the time the order is placed and will be processed at no charge.

After 48 hours, the order will have entered factory production and can no longer be changed, including but not limited to its size, colour, design or material. Any amendment or cancellation requested after this period will be subject to the Order Cancellation Policy above, and any revised item must be placed as a new order.

Deliver

Please refer to our Delivery Terms page for details on how and when your order will be delivered.

Once your order has been scheduled and handed over to our delivery partner, you will be notified of the delivery date. You may track your order status via your Loft Home account or through our customer support team.

While we make every effort to deliver orders on time, delivery schedules may be affected by circumstances beyond Loft Home’s control once the order leaves our facilities. Loft Home cannot be held liable for delivery delays. We will, however, work closely with you to ensure a smooth delivery experience.

Product Information

We make every effort to ensure that product descriptions, images, specifications, and dimensions are as accurate as possible. As furniture is handcrafted and made using natural materials, slight differences in colour, texture, finish, and dimensions may occur.

Some furniture is handcrafted and made from natural materials, minor dimension variations, including 1-3cm differences, may occur and are considered normal. It shall not be considered a defect, fault, or basis for return, refund, or exchange.

Colour differences caused by lighting, photography, or screen display settings are also normal and shall not be considered faults, or basis for return, refund, or exchange.

Loft Home reserves the right to correct errors or inaccuracies at any time. Loft Home may update website content from time to time and reserves the right to suspend or discontinue access to the website where necessary.

30-Day Price Protection

Price protection applies to orders placed on lofthome.com only. If an item goes on sale within 30 days of purchase, please contact us to request a price adjustment voucher.

Loft Home may adjust product prices from time to time and reserves the right to correct any pricing inaccuracies or errors should they occur.

Promotional, Display and Clearance Items

These items may have cosmetic imperfections and may not appear brand new. Discounted pricing reflects these conditions.

Returns, exchanges, or refunds are not applicable for these items.

These items are not eligible for any further promotions, discounts, vouchers, or offers.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Singapore. This includes, where applicable, the Consumer Protection (Fair Trading) Act 2003, the Sale of Goods Act 1979, and the Electronic Transactions Act 2010. Subject to any non-excludable rights and remedies available under applicable law, the parties submit to the exclusive jurisdiction of the courts of Singapore.

Have Any Questions?

For any questions or requests, please email support@lofthome.com.