Sales and Refunds

Thank you for shopping with Loft Home and for your interest in our furniture. We aim to make every experience with us a positive and rewarding one, because furnishing your home should be a joyful and fulfilling journey.

Please review the following Sales, Returns and Refund Terms and Conditions, which apply to all transactions at Loft Home. By placing an order or making a purchase with us, you agree to be bound by these terms, together with Loft Home’s Delivery Terms, Warranty Terms, Privacy Policy and Terms of Use.

30-Day No-Reason Return Policy

Every product at Loft Home is carefully curated, and we hope each purchase meets your expectations. However, we understand that a product may occasionally not be the right fit for your space. As such, we offer a 30-day no-reason return policy, subject to the conditions below.

Return requests must be submitted within 30 days from the date of receiving the item. To initiate a return, please contact our support team for assistance.

Return Conditions

• Only items in as-new condition are eligible for return. Items with scratches, stains, damage, signs of use, or modifications will not be accepted.
• Loft Home reserves the right to reject a return if the product has deteriorated due to misuse, improper handling, or failure to take reasonable care.
• Items must be returned in their original packaging or suitably protective alternative packaging.
• Customers are encouraged to photograph the item and packaging condition prior to collection.

Non-Returnable Items

Returns, exchanges or refunds are not applicable for the following items:

• Items labelled as Clearance Items or sold during Promotional Sales
• Display items
• Items requiring procurement, including Made-to-Order, Pre-Order or Customised items
• Mattresses and rugs

Order Cancellation

Orders or individual items can be cancelled free of charge within 48 hours of the order being purchased.

For cancellation requestes made after 48 hours:

• A 20% restocking fee will apply
• Any delivery fees already incurred are non-refundable

Restocking Fee

A restocking fee of 20% is calculated based on the sold price per line item (after discounts, if any). This fee covers logistics, handling and administrative costs.

Orders with Discount Vouchers

If a discount voucher or coupon is applied and one or more items are cancelled or returned, the refund will be based on the final paid price after discount, apportioned across items according to their respective value.

Discount allocation is calculated as follows:

(Individual Item Price ÷ Total Order Value) × Discount Voucher Value = Individual Item Discount Value (SGD)

Discount vouchers will not be reissued or reinstated after cancellation. Remaining items will retain their originally apportioned discount, provided voucher conditions continue to be met.

Refund Calculation

Refund amounts are calculated as follows:

Order Value – Discount Value – Restocking Fee (20%) – Delivery Fee (S$50 per trip) = Refundable Amount (SGD)

Delivery fees are non-refundable once incurred. Restocking fees apply even if a return is made for the purpose of placing a new order.

Refund Formula (Example)

The example below illustrates how refunds are calculated. A customer placed an order with two line items and paid a final amount of $950 from an original order value of $1,000 after applying a $50 discount voucher.

Refund Method and Processing

All refunds are issued as store credit by default and will be credited to the account used to place the order. Store credit can be used for future purchases on our website.

Refunds are processed only after returned items are collected and inspected. Please allow up to 7 business days for processing after approval.

Loft Home reserves the right to determine or amend the refund method where applicable.

Prices, Payment and Tax

All prices displayed on our website are listed in Singapore Dollars (SGD). Prices shown by Loft Home are inclusive of Singapore GST unless stated otherwise.

We accept payment by Visa, MasterCard, Amex, Grab, Atome and Paynow, or any other payment methods available on our website checkout page. Full payment is required at the time of order placement.

Loft Home reserves the right to update prices, payment options, or applicable charges at any time without prior notice. In the event of any pricing or tax discrepancies, Loft Home reserves the right to make the necessary corrections in accordance with applicable regulations.

Order Confirmation

All orders placed on our website are subject to acceptance by Loft Home. We reserve the right to accept, decline, cancel, or limit any order at our discretion.

A Sales Order Confirmation and Tax Invoice will be sent to you by email on the day of purchase, detailing the products purchased and estimated lead times. This confirmation acknowledges receipt of your order and does not constitute final acceptance.

Full payment is required at the time of order placement. Loft Home will not be bound to process or fulfil any order until payment has been received in full.

Customers are responsible for reviewing and confirming the accuracy of order details and lead times. Loft Home shall not be held liable if discrepancies are raised more than 48 hours after the time of order.

Our sales representative will follow up via WhatsApp within 1 business day using the contact details provided at checkout. For privacy and security reasons, communication will be limited to the contact information stated in the sales order only.

By placing an order on Loft Home, you acknowledge that your purchase is subject to the terms and conditions in effect at the time the order is submitted. It is your responsibility to review the latest terms and conditions before completing each purchase.

Deliver

Please refer to our Delivery Terms page for details on how and when your order will be delivered.

Once your order has been scheduled and handed over to our delivery partner, you will be notified of the delivery date. You may track your order status via your Loft Home account or through our customer support team.

While we make every effort to deliver orders on time, delivery schedules may be affected by circumstances beyond Loft Home’s control once the order leaves our facilities. Loft Home cannot be held liable for delivery delays. We will, however, work closely with you to ensure a smooth delivery experience.

Product Information

We make every effort to ensure product descriptions are accurate. Loft Home reserves the right to correct errors or inaccuracies at any time.

Hand-made or natural material products may exhibit slight variations in colour, texture or finish. Such variations are not considered defects.

Colour differences caused by screen displays or lighting conditions are not considered faults.

Loft Home may update website content from time to time and reserves the right to suspend or discontinue access to the website where necessary.

30-Day Price Protection

Price protection applies to orders placed on lofthome.com only. If an item goes on sale within 30 days of purchase, please contact us to request a price adjustment voucher.

Loft Home may adjust product prices from time to time and reserves the right to correct any pricing inaccuracies or errors should they occur.

Promotional, Display and Clearance Items

These items may have cosmetic imperfections and may not appear brand new. Discounted pricing reflects these conditions.

Returns, exchanges or refunds are not applicable for these items.

These items are not eligible for any further promotions, discounts, vouchers or offers.

Have Any Questions?

For any questions or requests, please email support@lofthome.com.