Shopping for furniture online should feel simple and reassuring. Explore answers to common questions about Loft Home products, furniture delivery, order changes, payments, warranties, price protection, and after-sales support.
Can't find your question? Contact our Customer Service team at support@lofthome.us, and we are happy to help.
Products
Yes, you can!
We do have a showroom in Singapore where you can find most of our products and material color samples.
You are welcome to visit our Showroom anytime between 10am to 8pm daily. You can also easily locate us on Google Maps by searching "Loft Home".
We accept the following methods of payment:
Credit Card (Visa, MasterCard, American Express, Union Pay), GrabPay, PayNow and Bank Deposit.
All payments are charged in SGD. Kindly note that goods will not be dispatched until full payment has been received by Loft Home.
While most items come in standard sizes, materials, and colours, we do offer customisation for selected dining tables, chairs, sofas, and bed frames.
If a product allows colour customisation, you’ll see a “Customise Colour” icon on the product page. For more details, please refer to the product page or feel free to send us an inquiry!
At Loft Home, we work directly with some of the best furniture manufacturers across Asia, known for their craftsmanship and attention to detail.
By partnering closely with these trusted factories and eliminating middlemen, we’re able to offer high-quality, beautifully made furniture at honest, competitive prices — without compromising on design or durability.
This direct-to-you model ensures transparency and value in every piece we offer.
Yes, we offer interest-free instalment plans through:
-Atome: 3-month instalment
-Grab PayLater: 4-month instalment
Yes, all listed prices on our website include GST - no hidden charges.
At Loft Home, we strive to showcase our products as accurately as possible. However, factors like studio lighting, screen settings, and natural material variations may result in slight differences in colour or appearance.
For wooden products, variations in grain, tone, and texture are expected due to the natural characteristics of solid wood and veneer. These unique markings —including knots and subtle imperfections, are part of the material's charm and authenticity.
You're always welcome to visit our showroom to see the materials and finishes in person!
My Order
Yes, you can always exchange any unwanted items for something you love or return them for a refund.
If you cancelled your order or any item(s) within 48 hours of receiving your order confirmation, free of charge.
Cancellations made after 48 hours will incur a 20% restocking fee per item. Any delivery charges paid are non-refundable.
All refunds will be issued as store credit and credited to the email address used to place the order.
For more information, please refer to our Sales and Refunds page.
Yes, you can!
We’re happy to combine your orders into a single delivery, so you only pay one delivery and installation fee. It’s a more convenient and cost-effective option
The delivery date will be based on the latest order’s readiness. Just Let Us Know if you'd like us to proceed with this option.
You can track your order anytime on our Track My Order page. Just enter your 5-digit order number and the email address used for purchase. Find your order status, purchased items, and estimated delivery date in a second.
Need further help? Feel free to WhatsApp or Call us, we’re always happy to assist!
Once your order is confirmed, we’ll email you the order confirmation and tax invoice right away!
Once your items are delivered, you’ll receive an email from us with a link to leave your review.
Share your feedback to earn up to $15 Cashback and 1,000 Loft Points!
Please note that all reviews are subject to approval before being published.
Need help or want to share feedback that’s not about a product? Contact Us here.
Delivery & Assembly
Delivery is free for orders above S$500. For orders below S$500, a S$50 delivery and installation fee applies.
For bulky furniture, we use specialized furniture delivery partners who provide two-person local delivery and, therefore, offer the most care to our products and to your delivery experience. Their service includes moving the items into the room of your choice in your home, unpacking,
assembling, installing, and packaging rubbish removal.
Depends on the product.
Smaller items like side tables and chairs are usually delivered pre-assembled.
Larger items such as dining tables, sofas, and shelves will be assembled on-site by our delivery team as part of the service.
Lead time varies for each product and depends on stock availability:
You can find the estimated lead time on each product page, or feel free to check with us if you're unsure. find us here.
Please note: All lead times are estimates and may be affected by external factors like shipping delays or weather condition.
Once your item is ready at our warehouse, we’ll contact you via WhatsApp to arrange a preferred delivery date.
If you're not on WhatsApp, we’ll reach out via email or phone call to schedule the delivery. We’ll always do our best to ensure the process is smooth and convenient for you.
Yes, absolutely!
If you’re not ready to receive your order, we offer complimentary warehousing for up to 100 days. Your items will be safely stored until you’re ready to schedule delivery - just let us know when the time comes.
Yes, we offer disposal services for old furniture being replaced by your new LOFT HOME items (e.g. sofa-for-sofa).
Disposal rates will be S$20-S$80, depending on the size and weight of the disposal furniture. Please refer to 'Disposal Service' under Delivery Terms.
Good news for HDB residents! If you live in an HDB estate, your town council offers free bulky item disposal services. Simply reach out to your respective town council to find out more and arrange the service.
You can WhatsApp or Call us to reschedule it.
To reschedule the delivery, you must provide a minimum of 2 business day's notice prior to the delivery date. Rescheduling is subject to the availability of delivery slots and will not incur any additional charges. However, if you wish to reschedule within 2 business days of the agreed delivery date, Loft Home will charge a rescheduling fee of $50.
A carry up charge of S$10 per item per level will be applied for carry-up in the event that the item cannot fit into the lift or there is no lift to the unit floor.
As our valued customer, please be aware that it is your responsibility to measure the size of your lift and entryway to ensure that the items you order can be easily transported into your home. If the item(s) cannot be delivered via lift and cannot be carried up through the stairwell, Loft Home will provide you with a 80% partial refund for the item.
You may request a preferred delivery date, and we’ll do our best to accommodate it depending on available slots.
However, exact delivery timing cannot be selected. The delivery time window will be sent through email and SMS to you 2 days before your scheduled date.
Please note we are unable to deliver at fixed times (e.g. exactly 12pm or after 6:30pm).
Yes, we deliver daily from 9am to 8pm, including weekends and public holidays - at no extra charge.
If you live in a condominium, please check with your building management in advance to ensure delivery is permitted on your chosen date. Deliveries to condos are typically arranged before 6pm.
If our delivery team is denied entry, a S$50 rescheduling fee will apply.
We never wish to be late!
However, unforeseen events such as bad weather, road accidents, or other disruptions may occasionally cause delays.
If this happens, our delivery team will give you a call. If you're unable to wait, our sales team will be happy to assist you in arranging a new delivery date. We appreciate your understanding in such situations.
Yes, you can!
You can choose to Self-Pickup from our warehouse. In this case, we will provide you with a free assembly service there.
If no one is available to receive the delivery during the scheduled time, our team will return the items to our warehouse. A rescheduling fee of S$50 will apply for arranging a new delivery date.
To avoid this, you may reschedule your delivery free of charge as long as you inform us at least 2 business days in advance through WhatsApp or Call.
Alternatively, you can authorise someone to receive the delivery on your behalf. Just ensure they inspect the items and surroundings before signing off on the delivery.
If you notice any damage or defects in your item, please contact us via WhatsApp or email at support@lofthome.com with a clear description and photos or videos of the issue.
Our team will respond within 2 business days to guide you through the next steps and ensure a prompt, satisfactory resolution - no matter how minor the issue may be.
Returns, Exchanges &Warranty
We provide a 5-year warranty for most of our items, a 10-year warranty for genuine leather sofas, and a lifetime warranty for mattresses. The warranty period commences on the date the goods are received.
Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is non-transferable and is voided for goods that have been altered by the user in any way.
Please refer to the Warranty page for more details.
We provide 30-days No Reason Return and Refund service. If you change your mind, you may notify us through WhatsApp or email for a return or refund of the item within 30 days of receiving it, no questions asked!
Please take note that:
All refunds will be issued as store credit and credited to the email address used to place the order.
For more limitations and exceptions, please refer to Sales & Refunds.
Your warranty is automatically registered with us - no extra steps needed.
To initiate a warranty claim, please contact us via WhatsApp or email at support@lofthome.com with a clear description of the issue, accompanied by relevant photos or videos where applicable.
Our team will respond within 2 business days to assist you and ensure a prompt and satisfactory resolution.
Business Collaboration
Yes, we do!
We are working with local builders, interior design firms, and contractors.
Email us: support@lofthome.com and let us discuss your project requirements further!
Yes, we do! If you're purchasing in bulk or representing a business, we’d be happy to discuss trade pricing and partnership options.
Please reach out to us at support@lofthome.com to learn more or to get started.
Loyalty Program
If you haven’t made a purchase yet, you can sign up for our membership through the Account page.
If you’ve already made a purchase with us, your account is automatically registered. Simply log in using your email and the verification code sent to you - no password required.
Your membership tier is automatically upgraded based on your total spending with Loft Home:
There’s no need to apply - once you reach the qualifying amount, your tier will be updated automatically.
You can check your current tier and progress by logging into your account.
Your membership tier is based on your total
accumulated spending with Loft Home over time. Every dollar you spend brings
you closer to the next tier. However, points earned will expire if not used
within 1 year.
You can earn Loft Points through the following activities:
Review and media submission links will be sent to your email after your item is delivered.
You can redeem your points in two ways:
Simply log in to your account to view and redeem rewards.
Click the gift icon to access your points and available redemption options.
Your Loft Points will expire 1 year from the date they are earned. Discount vouchers redeemed using your points will expire 6 months from the date of redemption.
Yes! When you sign up for a Loft Home account, you’ll receive 100 Loft Points as a welcome bonus - no purchase required.
Simply log in to your account on our website to check your current membership status and available Loft Points.
Yes, we do! When you refer a friend:
To refer, simply click the gift icon, copy your referral link, and share it with your friend.
It’s our way of thanking you for spreading the word about Loft Home!
Our Customer Service team is ready to assist you.
