Frequently Asked Questions
Yes, you can!
We do have a showroom in Singapore where you can find most of our products and material color samples.
You are welcome to visit our Showroom anytime between 10am to 8pm daily. You can also easily locate us on Google Maps by searching "LOFT HOME FURNITURE".
It depends on whether we have ready stock for the product. If the item is in stock, the lead time will be 4-5 working days. Otherwise, we have to pre-order your item, and the lead time can range from 4-8 weeks for the majority of products. For genuine leather products, a lead time ranging from 8 to 12 weeks is to be expected. You may find the estimated delivery time on every product page, or feel free to Check With Us! Alternatively, please refer to our Delivery Terms.
It is important to note that the lead time is an estimate and not a guarantee, as it may be affected by external factors beyond our control, such as freight delays, inclement weather, or a global pandemic.
We accept the following methods of payment:
Credit Card (Visa, MasterCard, American Express), Apple Pay, GrabPay, Atome, ShopBack, Paynow and Bank Deposit.
All payments are charged in SGD. Kindly note that goods will not be dispatched until full payment has been received by LOFT HOME.
Most items come in a standard size, material, and color. However, we provide customization for products such as some of our dining tables, chairs, sofas, and bed frames. As the range of customization varies for each individual product, we recommend reading the product description or leaving us an inquiry!
We provide free cancellation within 48 hours.
You have the option to cancel your order or any particular item(s) within 48 hours of receiving the order confirmation. In such cases, you will be refunded without any additional charges, except for the non-refundable 3.5% credit card payment charges if you paid by credit card.
However, if you decide to cancel your order beyond the 48-hour window, an additional restocking fee of 20% per item order value will be charged. Any delivery charges incurred will not be refunded, and credit card charges of around 3.5% (if applicable) will also apply.
For more information, please refer to our Sales and Refunds page.
Yes, you can!
We can definitely combine the delivery and installation charges for your two orders. This means that both orders will be delivered to you in one single trip, which is more convenient and cost-effective. The exact delivery date will depend on the confirmation date of your last order. Just Let Us Know if you'd like us to proceed with this option.
Yes, we can!
If the time is not right for you to receive the products, we provide a free 100-day warehousing service where we store your order until your delivery notice.
The delivery fee for orders depends on their total value. Orders above S$500 have free delivery, while orders below S$500 require a S$50 charge for delivery and installation.
For bulky furniture, we use specialized furniture delivery partners who provide two-person local delivery and, therefore, offer the most care to our products and to your delivery experience. Their service includes moving the items into the room of your choice in your home, unpacking, assembling, installing, and packaging rubbish removal.
We provide disposal service only for old furniture that will be replaced by your new LOFT HOME items. i.e. the delivery of your new LOFT HOME sofa and the disposal of your old sofa.
Disposal rates will be S$10-S$30, depending on the size and weight of the disposal furniture. Please refer to 'Disposal Service Rates' under Delivery Terms.
You can Notify Us to reschedule it.
To reschedule the delivery, you must provide a minimum of 1 business day's notice prior to the delivery date. Rescheduling is subject to the availability of delivery slots and will not incur any additional charges. However, if you wish to reschedule within 1 business day of the agreed delivery date, LOFT HOME will charge a rescheduling fee of $50.
A charge of S$10 per item per level will be applied for carry-up in the event that the item cannot fit into the lift or there is no lift to the unit floor.
As our valued customer, please be aware that it is your responsibility to measure the size of your lift and entryway to ensure that the items you order can be easily transported into your home. If the item(s) cannot be delivered via lift and cannot be carried up through the stairwell, LOFT HOME will provide you with a 80% partial refund for the item.
We will do our best to arrange a suitable delivery date for you, but we cannot guarantee it.
The delivery date and window will be provided to you 1-3 days before your actual delivery date. Since our delivery teams visit different regions daily, we are unable to promise a specific date and time for your delivery.
Also, please note that we do not deliver at specific times, such as exactly at 12 pm or after 6:30 pm.
Yes, we do!
We offer delivery services every day of the week, from Monday to Sunday, during the hours of 9am to 8pm. However, if you reside in a condominium, it's important to check with your building's security whether delivery is allowed on weekends and public holidays. In case the delivery team is not allowed to enter on the day of delivery, LOFT HOME will charge a rescheduling fee of S$50.
We never wish to be late!
We always aim to deliver on time, but sometimes unforeseen circumstances like natural disasters, unfavorable weather conditions, or road accidents may cause delays. If such a situation arises, our delivery team will inform you via phone call, and our sales team will get in touch with you to reschedule your delivery. We hope for your understanding in such cases.
Yes, you can!
You can choose to Self-Pickup from our warehouse. In this case, we will provide you with a free assembly service there.
We provide a 5-year warranty as a minimum for most of our items, a 10-year warranty for genuine leather sofas, and a lifetime warranty for mattresses. The warranty period commences on the date the goods are received.
Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is non-transferable and is voided for goods that have been altered by the user in any way.
Please refer to Warranty page for more details.
We provide 30-day No Reason Return and Refund service. If you change your mind, you may notify us for a return or refund of the item within 30 days of receiving it, no questions asked!
Please take note that:
-Only items in as-new condition can be returned.
-Some items not refundable, such as mattresses, rugs, cushions etc.
-There are a 20% restocking fee, a 3.5% credit card charge (if applicable) charge per returned item, and a S$50 delivery fee. These fees will be deducted from your refund.
For more limitations and exceptions, please refer to Sales & Refund.