DELIVERY & WARRANTY

DELIVERY CHARGES

  • Orders under $500: S$50/location.
  • Orders $500 & above: Free delivery.

Delivery covers order processing, handling, packing, local delivery, carrying into room and assembly. Delivery within Singapore only.

 

WARRANTY

  • Standard items: 5 years
  • Genuine leather items: 10 years
  • Mattresses: Lifetime
  • Electrical parts for all items: 1 year

Covers manufacturing defects, excludes wear & tear or natural material characteristics (e.g., wood cracks, leather scars, minor scratches).

 

ORDER CHANGE

Cancel or modify orders for free within 48 hours of order confirmation (3.5% credit card fee applies if paid by credit card).


RETURN & REFUND

Return in as-new condition within 30 days.

Exclusions: Clearance, display, fast delivery, customized items, mattresses, pillows, and rugs.

Refunds are subject to a 20% restocking fee, 3.5% credit card fee (if applicable) and S$50 collection fee.


LOWEST PRICE GUARANTEE

If you find a lower price elsewhere, provide evidence to claim a refund of the price difference via store credit or voucher.


FREE WAREHOUSING

Enjoy up to 100 days of free storage from the delivery date. After that, a 5% item value/month fee (plus GST) applies.

*By placing an order, you and Loft Home mutually agree to be bound by the above terms and conditions.