DELIVERY CHARGES
- Orders under $500: S$50/location.
- Orders $500 & above: Free delivery.
Delivery covers order processing, handling, packing, local delivery, carrying into room and assembly. Delivery within Singapore only.
WARRANTY
- Standard items: 5 years
- Genuine leather items: 10 years
- Mattresses: Lifetime
- Electrical parts for all items: 1 year
Covers manufacturing defects, excludes wear & tear or natural material characteristics (e.g., wood cracks, leather scars, minor scratches).
ORDER CHANGE
Cancel or modify orders for free within 48 hours of order confirmation (3.5% credit card fee applies if paid by credit card).
RETURN & REFUND
Return in as-new condition within 30 days.
Exclusions: Clearance, display, fast delivery, customized items, mattresses, pillows, and rugs.
Refunds are subject to a 20% restocking fee, 3.5% credit card fee (if applicable) and S$50 collection fee.
LOWEST PRICE GUARANTEE
If you find a lower price elsewhere, provide evidence to claim a refund of the price difference via store credit or voucher.
FREE WAREHOUSING
Enjoy up to 100 days of free storage from the delivery date. After that, a 5% item value/month fee (plus GST) applies.
*By placing an order, you and Loft Home mutually agree to be bound by the above terms and conditions.
For customers living in HDB or condominiums, it's important to ensure that your newly purchased furniture can be delivered smoothly to your unit.
Before placing an order for large furniture items, please measure the dimensions of your building’s elevator and staircase to confirm that the item can be transported safely.
Elevator Measurement Guidelines
To ensure a smooth delivery via elevator, we recommend the following measurements:
Top View Measurement Diagram

- The height of the elevator door should be at least 10 cm more than the length of the furniture.
- The diagonal depth of the elevator cabin should be at least 15 cm more than the width of the furniture.
If the furniture cannot fit into the elevator based on the above guidelines, please inform us in advance.
Staircase Requirements
If delivery via elevator is not possible and our delivery team must use the stairs, the staircase must meet the following condition:

- The height of the staircase must be at least 10 cm higher than the length of the furniture.
If the staircase allows for carry-up delivery, an additional charge of SGD 10 per floor will apply. This fee helps cover the extra time, effort, and manpower required to complete the delivery safely.